FREQUENTLY ASKED QUESTIONS
The Answers You Need.
- General -
What time are you open?
Do I have to book in advance/make a reservation?
There is no requirement to pre-schedule a visiting time.
Advance tickets are not currently available to buy online, tickets can be purchased when you arrive.
You are welcome to arrive at your leisure.
When is the best time to visit?
We are open all year round including public holidays. Just after opening time is great as you will beat the crowds and the tigers will be well rested and well fed.
Our tigers are particularly active after 5pm and although you can enter the enclosure to watch and interact with the animals, it is likely that they will not stay still enough to create posed photographs after this time.
Can I visit without participating in an Animal Encounter?
Yes! A walk around ticket is 175 THB in Chiang Mai and 500 THB in Phuket. With this ticket you can visit all of the animal enclosures but you cannot enter them.
What does Tiger Kingdom do for conservation?
Tiger Kingdom is proud to support the Plant a Tree Today Foundation's Ratchaburi Project which actively restores wild tiger habitat in Thailand, and the Conservation Community, which provides a place for those passionate about their environment to come together in support of global conservation efforts. As well as large sums raised from Tiger Kingdom events, 10% of profits from sales from our online Art Gallery goes towards helping these projects.
Within the park our conservation efforts are concentrated on 'Conservation through Education'. We are constantly striving to improve the education that Tiger Kingdom provides, through signage and experiences such as our Tiger Trail and Keeper For A Day Experience, to give our visitors a thorough understanding of the plight of the wild tiger and to hopefully inspire them to go out and try to make their own difference.
What are your Terms & Conditions?
Is Tiger Kingdom suitable for people with disabilities.
Our parks and restaurants are wheelchair friendly, however, for your safety, Animal Encounters and Experiences are not suitable for people who require a wheelchair or walking aids. Participants must be fit and healthy and be able to squat/kneel down and stand up quickly with no assistance.
Do you provide insurance coverage?
Yes, every ticket includes insurance.
I am a Tour Operator, can I send customers to you?
It's raining today, are you open?
Yes we are open in all weather, 365 days of the year!
- Prices & Payment -
How much are Animal Encounter tickets?
What payment methods do you accept?
For tickets purchased on site we accept cash (Thai currency only), Visa, or Mastercard. We do not charge any kind of credit or debit card fee. An ATM is on site should you need it.
What currency are your prices in?
All prices are in Thai Baht (THB)
Do you accept foreign currency?
We only accept Thai Baht, however we are able to exchange foreign currencies for you before you purchase tickets.
Are the ticket prices per person?
Yes, the tickets are priced per person, this includes the package tickets.
Do you have discounts for children?
Chiang Mai - No, the ticket prices are the same no matter of your age.
Do you have a family ticket price?
No, currently all of our tickets are priced individually, per person.
Do the ticket prices include admission into the park?
Yes, if you are purchasing an Animal Encounter or Tiger Trail ticket you do not need to pay anything extra to enter the park. Once you have finished your animal encounter you can stay in the park as long as you like.
How much is a ticket for entry into the park?
A Walk Around ticket is 250 THB in Chiang Mai and 500 THB in Phuket. With this ticket you can visit all of the animal enclosures but you cannot enter them.
Do babies/toddlers/children need tickets?
Yes, everyone who enters the enclosure to take part in an animal encounter must have purchased a ticket.
Do you have a group rate/group tickets?
Unless you are look at the Tiger Trail Experience, no, each ticket is priced per person. I.e. If you are a group of 3 people and want the 'Take 3' Animal Encounter ticket, you would have to buy 3 'Take 3' tickets, one ticket per person.
Are online prices different to buying upon arrival?
The prices that you can see and pay online are the same as the prices that you would pay if you purchase tickets when you arrive.
- Our Animals -
Where do the tigers come from?
The big cats that you can meet during your animal encounter were born and hand-raised at Tiger Kingdom. We also have some tigers that have been brought in from other zoological institutions, these tigers are not as tame so you are not able to enter their enclosure. None of our animals have been captured from the wild.
Will the tigers be released into the wild?
No, as our big cats are captive bred and hand-reared, they do not possess the skills that would allow them survive in the wild. More importantly, due to the current ecological climate, there isn't enough habitat left to support the existing dwindling population of wild tigers. However, it is through experiences such as Tiger Kingdom, that we can raise awareness of the plight of the tiger and work towards someday being able to restore their place in the wild.
How come the tigers are so tame?
The big cats that you can meet during your animal encounter were born and hand-raised at Tiger Kingdom. Hand raising cubs has been to proven increase survival rate and to reduce stress in captive animals, this also creates a bond between tiger and keeper and makes them less aggressive as they are used to human contact from early on in their lives.
Are the tigers drugged?
No! At Tiger Kingdom, we have a team of on-site veterinarians who work alongside animal nutritionists and animal husbandry technicians to ensure the good health of the animals. The only time sedation is used is for annual health checks or medical emergencies. There are many reasons why we would never sedate the tigers other than when strictly necessary; for example, sedation and anaesthetics can be dangerous, we would not want to jeopardise the health of our tigers; a sedated animal is unpredictable, it would be too dangerous to enter an enclosure with a sedated animal; sedating such large animals is expensive, doing so would compromise the viability of the business. Furthermore, sedation is simply not necessary, tigers sleep for 18-20 hours a day, so the likelihood is that the tigers will be quite relaxed during your visit, especially if the weather is hot. Please refer to the attached fact sheet for more information.
What are the sticks used for?
You will notice that your Tiger Keeper carries a small bamboo stick. This is used to let the animal know that people are approaching (if the animal is asleep), to direct or distract the animal if it becomes necessary, and to safely give the animal a tasty treat as a reward for good behaviour. No pain is inflicted on the animals at any time.
Do the tigers have enough space?
They do, our enclosures have always been built to meet or exceed the minimum standards as set out by international zoological associations. However, we want the tigers to have more space too! That is why any new enclosures will be built bigger, and whilst we cannot rebuild all of the existing enclosures, we are working on enhancing the spaces to keep the animals stimulated.
Do you ever sell tigers or their parts?
Tiger Kingdom has not and will not ever participate in the illegal trade of tigers or tiger parts. Not only do we condemn the practice, but we are heavily regulated by the Department of National Parks, Wildlife and Plant Conservation (DNP), which oversees the birth, life, and death of all of our tigers. This includes microchipping and photo identification at birth (a tiger’s stripes are as unique as a human’s fingerprints), and the recording and cremation of any deceased animal. These steps ensure that body parts do not fall into the wrong hands. Tiger Kingdom is not permitted to keep any tiger parts following the death of a tiger unless it is with express permission from the DNP and for good reason (i.e. educational purposes). In these cases, the DNP has a detailed record of every part kept so that they can be easily identified in the case that they are stolen and confiscated.
Do you remove the animal's claws or teeth?
No! We never partake in any unethical practices such as removing claws and teeth. All of our animals are fully intact and our tiger trainers will be happy to show you the animals claws and teeth as part of your encounter.
- Photos -
Can I take my own photos?
Yes! However, we would highly recommend our professional photographer service. This is a once in a lifetime experience and you may be slightly nervous, you will have a much better experience if you don't have to worry about the logistics of taking photos. Our photographer will guide you through the experience to get the best possible memories!
Can a friend take photos for me?
Yes, as long as they have purchased the same animal encounter ticket. As above, we would recommend the professional photographer service so that you can enjoy group photos and have a better time overall.
Can the Tiger Keeper take photos for me?
No! The Tiger Keepers are there for your safety and to guide the encounter, they cannot be distracted by taking photos, it is much better to opt for our photographer service.
Is the Photography Service priced per person or per group?
The Photography Service is priced per group and one service can be used by a group of up to 5 people.
My photo CD has been lost/broken or my digital photos have not arrived, what should I do?
In the first instance please check your junk/spam folder. If they are not there please email the photographer team directly with the following details.
- i.e. Phuket
2. The exact date and approximate time of your visit. (Thailand time)
- i.e. Today, 18th June, 11:30am
3. What is your Q-card number? It can be found on your ticket and on your Q-card.
- i.e. Q1004
4. Which encounters did you participate in? (Giant/Big/White/Medium/Small/Smallest)
- i.e. Big and smallest.
How long do you store customer photos for?
We back-up customer photos for 6 months only. After this time we will not be able to provide duplicates of your photos.
Do the ticket prices include a photography service?
No, the photography service is at an additional cost.
How much is the photography service?
- Phuket -
How many photos will I get?
- Phuket -
- Online Tickets -
Can I buy tickets online?
Yes! Online tickets are available.
Please take note of the ticket validity dates before you purchase tickets. If you are visiting after the current validity date, please check back closer to the time of your visit.
Online tickets can be purchased right up until the time of your visit. There is no time of arrival on your ticket, you are able to arrive at your leisure and you will be served on a first come, first served basis. We will require your e-ticket code, postcode and ID to validate your ticket.
Do I have to print my E-Ticket and bring it with me?
No, we would rather you don't waste paper! We can take the information we need from your phone or you can just take a note of the E-Ticket Code and give it to our staff when you arrive. We will also require your ID and postcode to validate your e-ticket.
Tickets are not on sale yet for the date of my visit, what should I do?
As our animals are constantly growing we can only confirm ticket prices for up to 3 months at a time. Please check back closer to the time of your visit to see if tickets have gone on sale.
- Keeper For A Day -
I am visting Phuket, can I be a Keeper For A Day?
No, our Keeper For A Day Experience is only held at the Tiger Kingdom Learning Center, which is in Mae Taeng, Chiang Mai (Northern Thailand).
Can I touch a tiger during the Keeper For A Day Experience?
No, our Keeper For A Day Experience is strictly hands off, you will take part in all aspects of caring for our mature tigers but you cannot enter their enclosures with them or touch them.
Do I have to pre-book the Keeper For A Day Experience?
Yes, we only accept bookings if they are confirmed and payment is received at least 2 days in advance.
I have received booking confirmation but forgot to pay for my tickets, can I still take part?
We cannot guarantee your booking if payment was not made within 48 hours of receiving your booking confirmation. Please contact the Keeper For A Day team by replying to your booking confirmation email and we will see what we can do.
How long does the Keeper For A Day Experience last?
It is a full day experience. We will pick you up from your hotel at 07:30 and we will leave the Tiger Kingdom Learning Center at 16:30 to take you back to your hotel.
Is transport included for Keeper For A Day?
Yes, we will pick you up from your hotel and drop you back again.
Is food and drink included for Keeper For A Day?
Yes, lunch and snacks are provided and we have water, tea and coffee to keep your thirst quenched.
- Tiger Trail -
Are the Tiger Trail prices per group or per person?
The group prices you see are the total for the whole group.
I am visting Phuket, can I take part in the Tiger Trail Experience?
No, our Tiger Trail Experience is only held at Tiger Kingdom Chiang Mai.
How long does the Tiger Trail last?
The Tiger Trail lasts around 45 minutes. The Mini Tiger Trail lasts for about 25 minutes.
Does the Tiger Trail include animal interaction?
Yes, the Tiger Trail is focused on providing education about tigers but you will still be able meet some of our tigers, you can touch the animals and have photos taken with them if you like.
Do I have to pre-arrange a time for the Tiger Trail?
No, there is no need to pre-arrange a time. Even if you have already purchased your tickets online you can arrive at any time before 17:00 to take part in the experience.
Is the Tiger Trail Experience Running?
Due to COVID-19 we are running a reduced service, as such, the Tiger Trail is currently unavailable.
- Animal Encounters -
Can I take my belongings inside the enclosure with me?
You are only allowed to take your camera or phone with you. All other possessions must be left outside the cage or in one of our free lockers. Food and drink, selfie sticks, walking sticks, and wheel chairs are not permitted inside the enclosures.
Is it safe to touch the tigers?
As long as you follow the instructions of your tiger keeper it will be safe to touch the tigers. There are general rules that you have to follow, for example; only approach the tiger from behind, do not touch the face or paws, give a firm touch not a light one, no sudden movements etc. Our expert tiger keepers will guide you through your experience.
Do the Animal Encounter tickets include admission into the park?
Yes, if you are purchasing an Animal Encounter ticket you do not need to pay anything extra to enter the park. Once you have finished your animal encounter you can stay in the park as long as you like.
How long does an Animal Encounter last?
Each animal encounter lasts around 10 minutes. You will spend time inside the big cat's enclosure and you can touch and have photos taken with the animal if you wish, provided that the animal is not too active at the time of your visit.
Do you force the tigers to have photos taken?
We cannot force our tigers to stay still for photos. We can encourage them to sit still for photos with treats, but if they want to move around or change position we will not stop them.
Can I feed a tiger during my Animal Encounter?
We do not sell tickets for feeding the animals as we do not want our tigers to be overfed and most of our animals are only fed outside of opening hours.
- Volunteering -
Can I volunteer at Tiger Kingdom?
We do not currently have a general volunteer program. However, if you are a vet or a veterinary student please contact us for more details.
- Height/Age Requirements -
Is there a height or age requirement?
Height and age requirements apply if you are participating in an Animal Encounter or Experience. The current height and age requirements for Encounters and Experiences are as follows:
Can my baby/toddler/child take part in an Animal Encounter?
As long as they meet the current age and height requirements then they can take part. The ticket prices are the same for all ages. Everyone who enters the enclosure must have a ticket.
Can my child enter the enclosure alone/take part in an animal encounter by themselves?
No, child under 16 must be accompanied by an adult. The child must also meet the current height and age requirements.
- Getting Here -
Where exactly are you?/What's your address?
Do you offer hotel pick-up/transfers?
We do not currently offer a transport service. Taxis and tuk-tuks offer a cheap and convenient way to get to us.
How far is Tiger Kingdom from my hotel?
How do I get to/What is the best way to get to Tiger Kingdom
If you have purchased an E-Ticket, follow the instructions on your ticket for our transfer service. If you are purchasing tickets upon arrival a taxi or tuk-tuk is the best way to get here.
How much will a transfer/taxi cost to get to Tiger Kingdom?
In the case of taxi prices, please check with the company that will be providing your transport.
- COVID-19 -
Are you open today?
Tiger Kingdom Chiang Mai is temporarily closed due to Covid-19 with effect from the 27th April 2021 until the current restrictions are lifted.
Is it safe to visit Tiger Kingdom?
Yes! You can be confident that your visit will be safe! We have hygiene procedures in place to ensure that we are safe, clean, and comply with the Thailand Safety and Health Administration standards as Certified by the Tourism Authority of Thailand. Visitors must wear a mask and cooperate with our regulations to prevent the spread of the Covid-19 virus.
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